Privacy policy

 

Processing of registration data is performed according to the Personal Data Protection Law. Information provided by the customer will not be transferred to third parties without prior assent of the Customer. Customer agrees to processing of his/her personal data. Shiррing We accept order online only for deliveries to addresses in the countries and territories that are listed in the selection menu of shipping addresses. If your country or territory is not listed please contact Customer Care service to check if other options are available. Delivery to European Economic Zone countries , Argentina, Armenia, Australia, Azerbaijan, Belarus, Brazil, China, Hong Kong, Georgia,Israel, Japan, Kazakhstan, Kyrgyzstan, Moldova, Russia, Serbia, Singapore, Tajikistan, Turkmenistan, Ukraine, UAE, USA, Uzbekistan, will be shipped via Latvijas Pasts (Latvian Post) and it takes usually 10-15 business days to deliver. If the ordered items are in stock, we shipp them within 3 business days.   If the item is to be manufactured, it will be shipped after it is manufactured. Manufacturing takes up to 1 week. Customers will be informed on expected manufacturing and dispatch deadlines, also customers will be provided with the shipment tracking number once it is shipped. Customer is responsible for the correct delivery address.       Delivery method:

  • Delivery to EU countries by registered mail of  “Latvian post“.  Shipping fee – 6 euros.  Goods are delivered within 3-10 days.
  • Delivery to other countries by registered mail of  “Latvian post“.  Shipping fee – 10 euros.  Goods are delivered within 5-14 days.
  • Delivery to Baltic States (Lithuania, Latvia, Estonia) by courier Omniva – 3 Euros. Goods are delivered within 2-3 days.
  • Delivery by mail of  “Latvian post EXPRESS“.  Shipping fee – 25 euros. Goods are delivered within 4-6 days.

Payment methods:

  • Visa or Mastercard
  • Paypal
  • Paysera
  • Bank transfer

We accept payments through the website www.renaterose.com only customers, having billing and shipping addresses in the countries available for the selection on the website menu. If your country or territory is not listed please contact Customer Care service to check if other options are available. The Seller will accept an order only after the specific payment option is fully completed.   Your total price The total price specified in the final checkout screen includes tax and shipping costs. This price will be recorded in the Order Confirmation. If paying by credit card, the total amount for your entire order will be reflected on your bank statement.   Price changes The prices of the products will be as displayed on the Website. Prices may change from time to time, but changes will not affect any order which we have confirmed in the Order Confirmation.

 

RETURN INFORMATION

 

To exercise your right of withdrawal, you must inform us of your decision to withdraw from your order by an unequivocal statement (e.g. a letter sent by post or e-mail) by using the following contact details: E-mail:  info@renaterose.com Address : Renate Roze Penkules iela 55 Marupe LV2167 Latvia 100% Money Back Guarantee is exercised as statutory withdrawal rights within 14 days after delivery and is available to all items sold and all customers. Terms of return Should the Customer change his/her mind and decide to cancel the purchase, the Consumer Rights Protection Law of Republic of Latvia and the regulating Cabinet Rules No. 255 “On Distance Contract” (Cabinet Regulations No. 255) establish that a Customer is entitled to withdraw from a contract within 14 calendar days and to return the goods purchased in an online store to the Seller. Renate Rose retains the rights to refuse to accept goods that are damaged and incomplete. The goods returned to the Seller must be of the same quality as on the moment of the reception thereof. The goods may not be used, mended or have other corrections made in respect thereto. To settle issues related to return of the goods, please contact us on: info@renaterose.com , specifying the number and date of the order. It is an obligation of the Customer to return the goods to the Seller within 14 days from the moment of submitting the claim of return. The Seller shall settle all costs incurred by the Customer (except the cost of Delivery). Money is returned to the same settlement account the payment was received from under condition that the goods are returned within the specified term. On the moment of receiving the purchase please make sure that it is the same as ordered – the model, size, colour and other key parameters. Should you notice discrepancies with the order, please immediately or within 14 days inform the Seller of the situation. If the goods differ from the order of have a fault, please notify us thereof immediately, but not later than within 14 days on info@renaterose.com