Return conditions

If the Buyer has changed his mind and decided to abandon the purchase, the Consumer Rights Protection Law of the Republic of Latvia (PTAL) and the governing Regulations of the Cabinet of Ministers No. 255 "Regulations on distance contracts" (MK Regulations No. 255) state that the Buyer has the right to withdraw from the contract 14 within calendar days and return the product purchased in the online store back to the Seller.

The seller (Renate Rose) reserves the right to refuse to accept an item returned damaged or incomplete. The product returned to us for renaming must be of the same quality as when it was received. The product must not have been used, repaired or otherwise adjusted to the specific product.

To arrange the return of the product, please contact the Seller, indicating the order number and date.

The buyer is obliged to return the product to the seller within 14 days from the notification of refusal. The Seller must pay all payments made by the Buyer, except for the Shipping costs. The money is refunded to the same current account from which the payment was received, if the goods are returned within the specified period.